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Protocol Managers

Polite. Passionate. Reliable. Our Protocol Managers are the Very Best

Looking for an exceptional protocol manager to help you plan your next milestone event? There are many moving parts when it comes to planning-pulling off a successful event, but the protocol manager is arguably one of the most important aspects.
Ensuring that all of your guests feel welcome and respected is essential. It’s also important to accommodate everyone appropriately, taking the time to respect their various culture’s and customs.
At ROYAL MAISON we take great pride in offering our clients the finest and most reliable protocol managers. They are an extension of us and they embody our ethos – values wholeheartedly, displaying a heightened level of empathy & respect.
Since 2013 we have been building a strong reputation for delivering the highest level of customer care for all of our clients. We have been caring for some of the most prestigious families in the UAE, from Royal Families, Hollywood & Bollywood actors. We understand that being a high-class member of society comes with a great deal of responsibility, particularly when it comes to maintaining a prestigious reputation.
For any events, parties or social functions, you must adhere to a strict code of conduct, ensuring that everyone is well-attended. At ROYAL MAISON, our protocol managers can handle exactly that with an unparalleled level of care and consideration.
Our Protocol Managers Carry Out all of their Duties with a Keen Attention to Detail
Empathy is one of the most important qualities that we look for when hiring our protocol managers. Individuals that have been trained thoroughly, have a significant experience in the industry and are themselves, inherently the model of correct behaviour. They will do everything in their power to eliminate or minimize any opportunity for you and your family to experience embarrassment or to cause offense. Any reputable and reliable protocol manager worth their salt will be the finest and most diplomatic individual. They will be able to successful oversee an event with attendees from all walks of life and ensure that everyone has an excellent time and feels respected and most-welcome.
Below you will find a list of duties that our protocol managers will be able to carry out thoroughly and without issue:
  • Have a thorough understand of various cultures and customs
  • Where necessary, research and comprehend traditions
  • They are the model of polite and respectful behaviour
  • They will be able to identify any security risks and make the appropriate security plan
  • The planning of successful foreign visits, ceremonies and more
  • Send tailored invitations to specialist functions
  • Tailor suitable and appropriate seating arrangements for guests
  • Put together press conferences and photo opportunities (taking custom and culture into consideration)
  • Develop and put forward itineraries for guests and attendees
  • Booking of transportation for functions
  • Meeting expectations by providing appropriate lodgings and accommodation for guests
  • To prevent any breaches of etiquette and to ‘save face’ for foreign guests and the host
  • To have a keen knowledge and understanding of the current global leaders, government and business officials, political and economic data, social trends & much more
The Reason Why Our Protocol Managers Are the Very Best
It’s very easy to say that you offer the best in the business, however delivering on such a claim is a different story entirely. At ROYAL MAISON, we are dedicated to providing our clients with the highest level of service. The only way that we can maintain that promise is to hire the finest individuals in their given industry. We thoroughly vet all of our staff, follow up every reference, run stringent background checks and put them through a rigorous training & recruitment process.
We ensure that absolutely everyone who represents ROYAL MAISON has the same amount of passion for what we do. And what we do is to take care of our clients in any possible way that we can. The client comes first at all costs. That is our promise to you.
How to Hire Your Protocol Managers with ROYAL MAISON
You can call us at 056 7444 372 or leave us a message here. We will get back to you at our earliest possible convenience, with the perfect candidate to take care of your needs. If you’re looking for the best; you’ve arrived.
+971 56 744 4372
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CONSULTANCY AGREEMENT

Definitions
“Agreement” is this Consultancy Agreement between the Consultant and the Client.
“Candidate” is any person introduced virtually by the Consultant to the Client.
“Client” is any person desiring to review profiles based on the data and details recorded and provided by the Consultant.

“Consultant” is Royal Maison, an authorized online sub-brand under Savoir Vivre Human Resources Consultancies, with headquarters in Burlington Tower Suite 22 Dubai, UAE.

 

“Effective Date” is the date of latter execution of this Agreement by the Consultant and the Client.   The remainder of the terms in this Agreement have the definitions provided herein.

1. Description of Services. This Agreement is solely for consultancy services (the “Services”) and is not, and shall under no circumstances be characterized, considered, or deemed as, a labor supply agreement or transaction providing manpower to the Client.

2. Consultancy Fee. The “Consultancy Fee” is the monetary consideration paid from the Client to the Consultant for the Services, under the terms and conditions provided below.  The Consultancy Fee will be paid by the Client to Consultant for a “Successful Referral” on the “Date of Appointment,” which is the date when the Candidate has been selected by the Client and becomes a Successful Referral. 

2.1  Clients based inside UAE. The Consultancy Fee shall be a one-time non-refundable fee as follows: (i) for salaries above 2,500 AED, the Consultancy Fee shall be twenty percent (20%) of the gross annual salary of the Successful Referral; (ii) for salaries below 2,500 AED, the Consultancy Fee shall be a flat fee of 9,000 AED.

2.2  Clients based outside UAE. The Consultancy Fee shall be a one-time non-refundable fee as follows: (i) for salaries above 5,000 AED, the Consultancy Fee shall be twenty-five percent (25%) of the gross annual salary of the Successful Referral; (ii) for salaries below 5,000 AED, the Consultancy Fee shall be a flat fee of 12,000 AED. All administrative formalities and processing fees for any Candidate to be brought into the UAE or to exit the UAE in the event of termination shall be the sole responsibility of the Client. For example, ticket, entry visa, return ticket, exit visa, and any and all applicable legal jurisdictional formalities shall be the sole responsibility of the Client.

2.3  Successful Referral Disclosure. The Consultant shall remain engaged in the process of the Client selecting a Candidate to become a Successful Referral and shall be included in all communications leading up to the selection of the Candidate, unless otherwise agreed by the parties.

3. Registration Requirements. 

3.1 Registration Fee. To activate this Agreement and the valuable Services to be provided hereunder, an initial fee of 3,000 AED, excluding five percent (5%) VAT, will be billed to the Client upon execution of this Agreement (the “Registration Fee”). The amount of the Registration Fee will be deducted from the Consultancy Fee Invoice once issued (detailed further below). The Registration Fee entitles the Client to fifteen (15) hours of effective Services from the Consultant, which will be reflected in the Consultancy Fee Invoice. The Registration Fee is limited to the engagement terms given and signed by the Client in the Client Registration Form above and related to the salary, day off, living arrangement, working hours etc. In the event that the Client breaches this Agreement in any way, no refund of the Registration Fee will be provided.

3.2  Required Documentation. Personal valid identification documents are required to be submitted per the Ministry of Emiratization MOHRE Rules and Regulations for Clients based both inside of the UAE and outside of the UAE.

4. Payment Terms and Conditions for all Fees; Late Fees. A “Consultancy Fee Invoice” will be issued on the Date of the Appointment of the Candidate and shall be paid by the Client within seven (7) business days of the date of issuance. In the event of nonpayment , a late fee of 250 AED shall be billed weekly, which is 50 AED for each day of nonpayment that the Client is benefitting from the Services (the “Late Fee”). The Late Fee may be prorated as applicable. Five percent (5%) VAT and five percent (5%) additional charge for use of credit card payments shall be added to all Fees, except that the five percent (5%) VAT shall be withheld from the Registration Fee as a value add for the Client.

5. Relationship of the Parties. Consultant is a virtual referral service, not an agent or representative of Candidate; neither is a Candidate an agent or employee of the Consultant. The Consultant is not liable for a Candidate’s acts and/or omissions, nor for any other events or occurrences beyond its control. Client shall indemnify and hold the Consultant harmless from all claims arising out of services provided by any Candidate to Client, including without limitation: claims for loss, damage, injury or expense suffered by Client or another person due to the wrongful acts, omissions, or negligence of the Candidate; and claims made by the Candidate against the Client.  This Agreement is subject to a full cancellation, if the Client, in any written or verbal communication, abuses, behaves inappropriately towards, shouts at or uses obscene or offensive language with regard to the  Consultant or the Candidate, in the Consultant’s sole discretion.

6. Candidates as Proprietary Information of Consultant. The Consultant shall own and maintain any and all information related to the Candidates for  twenty-four (24) months from the Date of Appointment, which information shall be considered proprietary, business sensitive, confidential information, and afforded confidential treatment by all parties.  As such, under no circumstances may the Client share the Candidate’s information  with a third party, for example for the purposes of the third party hiring or contracting with the Candidate.In the event that a candidate referred by the consultant is hired by the client or third party, the client agrees to pay a penalty of 30,000 AED, in addition to the agreed consultancy fee as per the candidate’s position. This obligation remains enforceable even after the termination of the contract between the client and the candidate. The penalty is applicable within 5 years from the date of referral, irrespective of when the consultant becomes aware of the hiring.  

7. Client’s Obligations. Client shall notify the Consultant immediately when any Candidate becomes a Successful Referral. Client agrees that it may not make any private agreement with a Candidate nor do any act that is inconsistent with this Agreement or may result in avoidance of any of Client’s obligations hereunder. Such private agreements and acts include, without limitation, those by which another person could avoid paying the Consultancy Fee to the Consultant. Client shall be liable to the Consultant for all damages resulting from Client’s breach of the terms and conditions of this Agreement in any manner.

8. MOHRE Regulations. Client understands and is obliged to follow the MOHRE and Immigration employment regulations in terms of benefits and working conditions for any Candidate. Client must process the Residency Visa of the Candidate at the Date of Appointment as per the UAE’s labor laws and if Client fails to do so, this act of negligence is subject to a fines and penalties executed by the relevant authorities which shall be the sole responsibility of the Client.

9. COVID-19. Client is responsible for all the COVID-19 formalities, relevant testing, quarantine, and vaccination preferences.

10. Warranty. The Consultant guarantees a Candidate’s employment with or contracting with the Client for three (3) months from the Date of Appointment. In the event that a Candidate resigns or a Client becomes reasonably dissatisfied with Candidate, the Consultant shall provide a one-time suitable replacement Candidate for no additional fee. Provided, however, if the Consultant determines that any Candidate was treated unfairly or exploited in accordance with this provision or the provisions set forth above in Section 5, the Consultant shall not be obligated to provide the replacement or issue any refund. Subject to these reasonable limitations, this warranty is the Consultant’s sole warranty, guaranty, or representation under this Agreement, and all other express or implied warranties, guaranties, and/or representations are herein disclaimed.   

11. Governing Law. This Agreement shall be governed by the applicable laws of Dubai, UAE. Any dispute under this Agreement shall be settled by arbitration according to the Rules of the Dubai Courts.

12. Electronic signature acknowledgement and Consent. I agree and understand that by accepting the Terms and Conditions above, that my Electronic Signature is the legal equivalent of my manual/handwritten signature and i consent to be legally bound to this agreement.