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Can a Royal Palace be Managed like a Luxury Hotel or is There More?

  • By: Royal Maison

When it comes to managing a royal palace, there are a number of similarities that of a luxury hotel. Of course, there are a number of etiquettes that must be adhered to, but they’re not so dissimilar in that excellence & precision are of the greatest importance.

In this post, we’re going to look at how you can compare managing a royal palace, to running a luxury hotel. Let’s begin with some of the very basics

1 – The customer comes first

Especially when working in a royal palace environment, you’re dealing with some very important people. As such, it is important to ensure that their needs and requirements are met, and that all tasks are carried out of the highest standard.

The same applies in a luxury hotel environment. If you want 5-star reviews on TripAdvisor and the likes, then you’re going to need to go above and beyond to ensure that your guests have absolutely everything that they need.

2 – Cleanliness and presentation are paramount

In order to sell yourself as being a “luxury hotel”, there’s a certain keyword which you’ll need to live it up to. That’s right: luxury. And what does luxurious mean?

“extremely comfortable, elegant, or enjoyable, specially in a way that involves great expense.“

There is nothing comfortable or elegant about a dirty and cluttered environment. As such, it is important to stay on top of presentation and the way in which your hotel is decorated. The very same applies to managing a royal palace. The highest standards must be kept at all times.

3 – Safety and security

Of course, safety and security in a royal palace is something that is taken incredibly seriously. Whilst luxury hotels tend to be safe and secure enough, a royal palace guard will take this to an entirely different level. That said, there are comparisons in that the very best luxury hotels are reowned for making their guests feel safe and secure.

4 – The finest cuisine

“A feast fit for a King”. That is the aim when it comes to providing cuisine for your guests in a luxury hotel. So, you can imagine what food is like in a royal palace. Simply put: a royal palace chef will have a significant amount of experience, and a solid reputation for providing the finest foods.

They will adhere to a very strict cleanliness routine, keeping the royal palace kitchen in pristine condition. Chefs and sous will go through a thorough vetting process before being hired and they will be expected to deliver the highest standard at all times.

This is no so dissimilar to the way in which a luxury hotel kitchen will operate. Typically, a luxury hotel restaurant will be an organisation within itself, providing the finest culinary delights, all year round.

5 – Plenty of privacy

Particularly in a royal palace setting, privacy is of the utmost importance. It’s very similar in luxury hotels, where guest privacy is important, however it’s taken to a higher level in a royal palace, for obvious reasons.

6 – Well-trained and loyal staff

Staff loyalty is one of the most important aspects of running a business. In order to have a successful luxury hotel, you need your employees to be 100% dedicated to their position. The same applies to the royal palace setting, only there is a much more rigorous recruitment procedure in place. All employees must have significant experience in their position, and a pristine record. When dealing with the most reputable clientele, one must hire the finest, well-trained staff to accommodate them.

Conclusion

Of course, there are many similarities between the two. Luxury hotels go above and beyond to offer the finest level of service. Accommodate must be on point, presentation and cleanliness to par, and their facilities and amenities exceptional. Multiply this until you have the highest possible standard imaginable and you’ve got a royal palace.

As a royal palace manager, you are responsible for the safety, comfort and general well-being of some of the most important people in the world. That is a huge responsibility and one that requires a very particular type of person.

The ability to run a large household and manage a bustling team of staff. To ensure that everything runs like a clockwork and that absolutely everything is accounted for. It requires perfect organisational skills and even better communication qualities

If you think that you’d be qualified to work in a royal palace setting, and there’s a specific position that you have significant experience in, then we’d love to hear from you! Simply head over to the “candidates” page on our website and fill out the form.

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CONSULTANCY AGREEMENT

Definitions
“Agreement” is this Consultancy Agreement between the Consultant and the Client.
“Candidate” is any person introduced virtually by the Consultant to the Client.
“Client” is any person desiring to review profiles based on the data and details recorded and provided by the Consultant.

“Consultant” is Royal Maison, an authorized online sub-brand under Savoir Vivre Human Resources Consultancies, with headquarters in Burlington Tower Suite 22 Dubai, UAE.

 

“Effective Date” is the date of latter execution of this Agreement by the Consultant and the Client.   The remainder of the terms in this Agreement have the definitions provided herein.

1. Description of Services. This Agreement is solely for consultancy services (the “Services”) and is not, and shall under no circumstances be characterized, considered, or deemed as, a labor supply agreement or transaction providing manpower to the Client.

2. Consultancy Fee. The “Consultancy Fee” is the monetary consideration paid from the Client to the Consultant for the Services, under the terms and conditions provided below.  The Consultancy Fee will be paid by the Client to Consultant for a “Successful Referral” on the “Date of Appointment,” which is the date when the Candidate has been selected by the Client and becomes a Successful Referral. 

2.1  Clients based inside UAE. The Consultancy Fee shall be a one-time non-refundable fee as follows: (i) for salaries above 2,500 AED, the Consultancy Fee shall be twenty percent (20%) of the gross annual salary of the Successful Referral; (ii) for salaries below 2,500 AED, the Consultancy Fee shall be a flat fee of 9,000 AED.

2.2  Clients based outside UAE. The Consultancy Fee shall be a one-time non-refundable fee as follows: (i) for salaries above 5,000 AED, the Consultancy Fee shall be twenty-five percent (25%) of the gross annual salary of the Successful Referral; (ii) for salaries below 5,000 AED, the Consultancy Fee shall be a flat fee of 12,000 AED. All administrative formalities and processing fees for any Candidate to be brought into the UAE or to exit the UAE in the event of termination shall be the sole responsibility of the Client. For example, ticket, entry visa, return ticket, exit visa, and any and all applicable legal jurisdictional formalities shall be the sole responsibility of the Client.

2.3  Successful Referral Disclosure. The Consultant shall remain engaged in the process of the Client selecting a Candidate to become a Successful Referral and shall be included in all communications leading up to the selection of the Candidate, unless otherwise agreed by the parties.

3. Registration Requirements. 

3.1 Registration Fee. To activate this Agreement and the valuable Services to be provided hereunder, an initial fee of 3,000 AED, excluding five percent (5%) VAT, will be billed to the Client upon execution of this Agreement (the “Registration Fee”). The amount of the Registration Fee will be deducted from the Consultancy Fee Invoice once issued (detailed further below). The Registration Fee entitles the Client to fifteen (15) hours of effective Services from the Consultant, which will be reflected in the Consultancy Fee Invoice. The Registration Fee is limited to the engagement terms given and signed by the Client in the Client Registration Form above and related to the salary, day off, living arrangement, working hours etc. In the event that the Client breaches this Agreement in any way, no refund of the Registration Fee will be provided.

3.2  Required Documentation. Personal valid identification documents are required to be submitted per the Ministry of Emiratization MOHRE Rules and Regulations for Clients based both inside of the UAE and outside of the UAE.

4. Payment Terms and Conditions for all Fees; Late Fees. A “Consultancy Fee Invoice” will be issued on the Date of the Appointment of the Candidate and shall be paid by the Client within seven (7) business days of the date of issuance. In the event of nonpayment , a late fee of 250 AED shall be billed weekly, which is 50 AED for each day of nonpayment that the Client is benefitting from the Services (the “Late Fee”). The Late Fee may be prorated as applicable. Five percent (5%) VAT and five percent (5%) additional charge for use of credit card payments shall be added to all Fees, except that the five percent (5%) VAT shall be withheld from the Registration Fee as a value add for the Client.

5. Relationship of the Parties. Consultant is a virtual referral service, not an agent or representative of Candidate; neither is a Candidate an agent or employee of the Consultant. The Consultant is not liable for a Candidate’s acts and/or omissions, nor for any other events or occurrences beyond its control. Client shall indemnify and hold the Consultant harmless from all claims arising out of services provided by any Candidate to Client, including without limitation: claims for loss, damage, injury or expense suffered by Client or another person due to the wrongful acts, omissions, or negligence of the Candidate; and claims made by the Candidate against the Client.  This Agreement is subject to a full cancellation, if the Client, in any written or verbal communication, abuses, behaves inappropriately towards, shouts at or uses obscene or offensive language with regard to the  Consultant or the Candidate, in the Consultant’s sole discretion.

6. Candidates as Proprietary Information of Consultant. The Consultant shall own and maintain any and all information related to the Candidates for  twenty-four (24) months from the Date of Appointment, which information shall be considered proprietary, business sensitive, confidential information, and afforded confidential treatment by all parties.  As such, under no circumstances may the Client share the Candidate’s information  with a third party, for example for the purposes of the third party hiring or contracting with the Candidate.In the event that a candidate referred by the consultant is hired by the client or third party, the client agrees to pay a penalty of 30,000 AED, in addition to the agreed consultancy fee as per the candidate’s position. This obligation remains enforceable even after the termination of the contract between the client and the candidate. The penalty is applicable within 5 years from the date of referral, irrespective of when the consultant becomes aware of the hiring.  

7. Client’s Obligations. Client shall notify the Consultant immediately when any Candidate becomes a Successful Referral. Client agrees that it may not make any private agreement with a Candidate nor do any act that is inconsistent with this Agreement or may result in avoidance of any of Client’s obligations hereunder. Such private agreements and acts include, without limitation, those by which another person could avoid paying the Consultancy Fee to the Consultant. Client shall be liable to the Consultant for all damages resulting from Client’s breach of the terms and conditions of this Agreement in any manner.

8. MOHRE Regulations. Client understands and is obliged to follow the MOHRE and Immigration employment regulations in terms of benefits and working conditions for any Candidate. Client must process the Residency Visa of the Candidate at the Date of Appointment as per the UAE’s labor laws and if Client fails to do so, this act of negligence is subject to a fines and penalties executed by the relevant authorities which shall be the sole responsibility of the Client.

9. COVID-19. Client is responsible for all the COVID-19 formalities, relevant testing, quarantine, and vaccination preferences.

10. Warranty. The Consultant guarantees a Candidate’s employment with or contracting with the Client for three (3) months from the Date of Appointment. In the event that a Candidate resigns or a Client becomes reasonably dissatisfied with Candidate, the Consultant shall provide a one-time suitable replacement Candidate for no additional fee. Provided, however, if the Consultant determines that any Candidate was treated unfairly or exploited in accordance with this provision or the provisions set forth above in Section 5, the Consultant shall not be obligated to provide the replacement or issue any refund. Subject to these reasonable limitations, this warranty is the Consultant’s sole warranty, guaranty, or representation under this Agreement, and all other express or implied warranties, guaranties, and/or representations are herein disclaimed.   

11. Governing Law. This Agreement shall be governed by the applicable laws of Dubai, UAE. Any dispute under this Agreement shall be settled by arbitration according to the Rules of the Dubai Courts.

12. Electronic signature acknowledgement and Consent. I agree and understand that by accepting the Terms and Conditions above, that my Electronic Signature is the legal equivalent of my manual/handwritten signature and i consent to be legally bound to this agreement.